At Caravan HQ we are a proudly owned family business located in Yatala, Gold Coast. We are the one stop shop for everyone’s caravan needs from sales, accessories, repair, warranty, and service. Our dealership partners with Australia’s largest names in the caravan industry, Royal Flair, On The Move Caravans, Van Cruiser and Network RV.
Excitingly, we are expanding rapidly and now have opened a new facility dedicated to caravan repair, warranty and service.
We are currently looking for an experienced Service/Warranty Advisor to join our Caravan HQ family, who shares our values and passion for the outdoor lifestyle.
Our ideal candidate will have proven experience in a Service or Warranty Advisor role and a reasonable understanding of automotive service, repair and warranty.
In this role, you will be a key member of our service, repair and warranty team, involved in the day-to-day facets of our workshop and service center dealing with our loyal customers.
Daily tasks include but are not limited to:
- Handling customer enquiries
- Taking service, repair, & warranty bookings
- Maintaining communication between multiple Caravan HQ departments and caravan manufacturers
Key attributes we are looking for include:
- Process driven with attention to detail
- Ability to multi-task and cope under pressure
- Microsoft Office, Internet and confidence in learning new systems
- Dealing with customer requirements for service, repair and warranty in an efficient and courteous manner to ensure the highest standard of Customer Service
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop
- Ability to build and maintain solid product knowledge
- Current driver license
As this is a very busy role, you will also excel in accuracy, organisation and multi-tasking.
Our modern, state of the art workshop is an ideal working environment which is enhanced by our great team.
What we offer:
Monday to Friday position
A great team working environment
Ongoing opportunities for career development and growth
Excellent working condition and secure employment